Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
Care instructions
To keep any of the Aurbits stuff in tip top shape, keep moisture and grease off the metal bits.
Normal use is generally going to be fine.
To remove any manufacturing debris or for upkeep every few weeks, use an alcohol wipe on the front and back.
It is recommended to keep Chaos Tokens in 25mm or 26mm coin capsules for long term regular usage.
Custom and personalized orders
I will gladly work with you to make custom tokens for your store or your play group. Please get in contact with me for minimum order quantities.
Where's my package/when will it be sent?
If you've pre-ordered an item, be sure to check the estimated shipping date on your order confirmation. A pre-order is generally going to ship by the date originally estimated, but sometimes may need to be extended by a week. Check your email for updates.
If you received shipping notification but you don't know when to expect it to arrive, check your USPS tracking number. All shipments include tracking and the number should be on your order confirmation email.
Contact me if you have any questions.
International shipments
If you're outside of the U.S. packages can sometimes show as not moving after they hit the International Sorting Facility. This is most likely due to your local post office not scanning the package along its route. This can also be caused by customs delay.
All International packages should arrive within 30-60 days due to COVID. If it has not, please first contact your local postal service. If they cannot provide you any more information, please email me and I can look into it. If you do not contact me within 80 days after shipment, I cannot provide any more help on the matter unfortunately.